Alice In The Palace FAQs

What is Alice in the Palace?

In 2019, the magic of Alice in Wonderland will be exquisitely captured in an enchanting experience for all the family.

The scene is set as you step between the pages of a larger-than-life storybook into Alice's amazingly topsy-turvy world. Wander down the rabbit-hole corridor, through the Hall of Mirrors, along the Hall of Doors and into historic rooms, sometimes grand, sometimes dainty, but always filled with hidden surprises.

The sights and sounds around you conjure up a wild assortment of curious characters; The White Rabbit is in his sitting room - he mustn't be late, you know. The world of the Caterpillar is filled with flowers, foliage and of course a rather large mushroom, the Cheshire Cat might leave you with a grin whilst the room filled with crystal drops and shimmering light must be home to the Pool of Tears. Sometimes things are bigger than they should be and sometimes smaller. Are you a small person in a huge place or a tall person in a tiny space? Or is it all an illusion?

There's no mistaking The Queen of Hearts and her giant jam tarts, surrounded by pink flamingos, rambling roses and hedgehogs. The Long Library, complete with sparkling giant peacocks, is transformed into the perfectly scrumptious setting for a Mad Hatter's Tea Party. It's a wonderful world of make-believe.

Don't forget to visit The Stables to rummage through the dressing up box. Become a White Rabbit, Queen, Knave or Alice herself. Once in your finery re-create your very own adventure for a selfie or two.

What is the address of Blenheim Palace?

Address: Blenheim Palace, Oxford Road, Woodstock, OX20 1UL

Whom is Christmas at Blenheim suitable for?

Christmas at Blenheim is suitable for all ages - to be enjoyed by everyone.
What are the dates and times for Alice in the Palace?
Friday 22nd November - Tuesday 24th December
Thursday 26th December - Sunday 5th January 2020
10:00am - 7:00pm* in 20 minute increments.

*Not available for every date, as the Palace closes early on selected dates.

Are dogs allowed within the Palace?

Only guide dogs and registered assistance dogs are allowed within the Palace or on the Illuminated Trail. All dogs are allowed access to the Christmas Markets in the Great Courtyard but no further.

If I am delayed and miss my Alice in the Palace entry time slot, can I join at a later time?

We will try and accommodate you into the Palace on the next available slot, subject to availability.

How long will it take to walk through the Palace?

We recommend to allow approximately one hour for the experience.

Should I arrive in advance of my visit time?

We advise arriving 15 minutes before your Alice in the Palace entry time.

Can my Alice in the Palace ticket allow me to become an Annual Pass Holder at Blenheim Palace?

Alice in the Palace tickets are eligible for conversion to Annual Passes for Blenheim Palace.

What should I wear?

The Illuminated Trail and Christmas Market take place outdoors and you may need to queue outdoors for Alice in the Palace on busy days. Please ensure you have sufficient warm and waterproof clothing. Visitors are strongly advised to wear sturdy shoes as the trail takes place on natural paths covering areas of uneven ground and variable terrain.

Can I bring food or drink into the Palace?

Food and drink is strictly prohibited within the Palace.

Can I use my Tesco Vouchers to buy tickets for Christmas at Blenheim Palace?

Tesco Vouchers cannot be used in conjunction with the Christmas at Blenheim Palace event taking place between 22nd November 2019 and 5th January 2020 inclusive.

Can I take photographs?

We encourage you to take photographs and to share these on Twitter, Facebook or Instagram using the hashtag #ChristmasAtBlenheimPalace. You can also follow the developments across our Christmas Trails via 'My Christmas Trails' on Facebook.

When do tickets for Alice in the Palace go on sale?

Friday 7th June 2019.

Where can I buy tickets to Christmas at Blenheim from?

You can buy tickets for Christmas at Blenheim online here or over the telephone on 0844 995 1361 (calls cost £0.07 per minute plus your network access charge).

Do I have to book in advance?

We recommend that you book early. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out quickly.

What is a combined ticket?

A combined ticket includes entry to Alice in the Palace and the Illuminated Trail.

What is a VIP ticket?

A VIP ticket allows you access to the Illuminated Trail on selected dates at 4:20pm. Your ticket will include on-site car parking and a free hot drinks voucher. The VIP Slot has a restricted capacity to provide a more intimate experience on the Illuminated Trail.

What are the prices for Alice in the Palace?

Adult - £27.00

Concession - £25.00

Child (5 - 16 years) - £16.00

Family (2 adults & 2 children) - £67.50

Children under 5 and carers go free for Alice in the Palace and the Illuminated Trail. Free tickets need to be booked in advance.

All orders are subject to a single transaction charge. For tickets booked via SEE Tickets: £2.00 per transaction for print at home tickets and £2.50 for tickets sent by Standard Delivery post.

Am I eligible for a Concession ticket?

You are eligible for a Concession ticket for Alice in the Palace if you are over 60 years of age or if you are a student with valid ID.

How can I organise a group for Alice in the Palace and is there a group rate?

If you wish to make a group booking for 15 or more people for Alice in the Palace, please contact SEE Tickets Groups on: 0844 412 4650 (calls cost £0.07 per minute plus your network access charge).

Alternatively, you can email SEE Groups groups@seetickets.com

Group discounts are not available to book online.

Can I buy tickets at the venue?

There will be an on-site box office from Friday 22nd November which is located in the East Courtyard. You will be able to purchase tickets for Alice in the Palace, the Illuminated Trail or combined tickets depending on availability.

How/when will I receive my tickets?

Your delivery options are either E-Tickets (print-at-home) or Standard Delivery. If you choose the E-Ticket option, your tickets will be attached to your confirmation email. If you choose the Standard Delivery option, your tickets should be with you a week prior to the event.

I chose Standard Delivery when purchasing my tickets but have not received my tickets in the post.

If you have not received your tickets a week prior to the event please contact SEE Tickets on: 0844 995 1361 (calls cost £0.07 per minute plus your network access charge). Alternatively, you can contact the SEE Customer Service team here. You will need to have your Reference Number at hand.

I am an Annual Pass Holder at Blenheim Palace, do I need to book a ticket for Alice in the Palace?

Yes. As an Annual Pass Holder you will need to book your time slot for Alice in the Palace here or by calling SEE Tickets on: 0844 995 1361 (calls cost £0.07 per minute plus your network access charge). Your valid Annual Pass gives you free entry to Alice in the Palace before 4pm and the Christmas Market.

How do I become an Annual Pass Holder?

To become an Annual Pass Holder, purchase a Palace ticket online and then choose to donate your Palace admission to Blenheim Palace Heritage Foundation at the end of the booking process.

Where do I collect my Annual Pass?

You can collect your Annual Pass from the Annual Pass Kiosk in the East Courtyard between 09:30am until 7pm.

What benefits will Annual Pass Holders receive at Christmas at Blenheim?

Annual Pass holders will benefit from free entry to Alice in the Palace before 4pm subject to availability. A ticket for free entry MUST be booked online in advance and one valid Annual Pass Photocard or Annual Pass collection voucher must be shown on arrival for each ticket - failure to do so will result in a full price charge on the day or refusal of entry. A photo-card Annual Pass will be required to access the Palace. The Annual Pass kiosk will be open from 10am until 7pm each day to exchange collection vouchers for photo-cards before accessing the Palace.

How much does it cost to park for Christmas at Blenheim?

  £10.00 per car at Blenheim Palace*
  £10.00 for Blue Badge holders at Blenheim Palace*
  £7.00 for Park & Ride
* Parking fees apply after 12 noon.

Do I have to purchase parking in advance?

Yes, all parking is limited and a parking space MUST be purchased in advance either online here or by calling SEE Tickets on: 0844 995 1361 (calls cost £0.07 per minute plus your network access charge). A transaction fee will apply if car parking is booked separately.

If you have not purchased reserved parking with your ticket, local parking is otherwise limited and fly parking will not be permitted. There will be limited on-the-night parking available at the Park & Ride Car Park, however this cannot be guaranteed.

Where is the Park & Ride?

The Park & Ride is located adjacent to Oxford Airport - a five minute journey from Blenheim Palace. The postcode is OX20 1QF. There is no extra charge for the bus ride.

Is there a bus or coach service to and from Blenheim Palace?

There is a regular bus service from Oxford and Oxford Parkway train station. For timetables and tickets, please visit www.stagecoachbus.com or www.oxfordbus.co.uk

There are regular coach services running from London Victoria Coach station to Gloucester Green in Oxford. You can check price and times by visiting www.oxfordtube.com

How can I travel to Blenheim Palace by train?

The nearest train station is Oxford Parkway. Please check train schedules carefully to ensure you leave adequate time to travel from the station to Blenheim Palace and for your return. For timetables and tickets visit www.gwr.com or www.chilternrailways.co.uk. The journey from Oxford Parkway train station to Blenheim Palace takes approximately 15 minutes, though may take longer during rush hour or busy periods.

Can I purchase food and drink on site?

A wide range of seasonal food and drink will be available to purchase in the East Courtyard, the Christmas Market and along the Illuminated Trail, including mulled wine and mince pies.

Please do not bring in external food and drink.

Is there a restaurant at Blenheim Palace?

Afternoon Tea and a Two Course Festive Dinner in The Orangery are available to book in advance, here. If you have any dietary requirements, please email Blenheim.sales@searcys.co.uk

Is there a gift shop?

Blenheim Palace has a well-stocked gift shop which is open until 10:00pm on nights the trail is open.

How much are Ride Tokens?

Ride Token Vouchers can be purchased in advance for £10.00 here (in exchange for 5 x Ride Tokens on site). Alternatively, Ride Token Vouchers can be purchased on the night.

What rides are available and are there height or age restrictions?

There will be 4 traditional vintage fairground rides for young children to enjoy. Adults are welcome on the Carousel and Helter Skelter.

Is the Palace suitable for wheelchair users?

Inside the Palace, the State Rooms are all on one level and accessible for wheelchair users.

Is there a lift or ramp within the Palace?

There is a ramp and a lift to get into the Palace for wheelchair users. The Palace lift is situated in the Great Courtyard towards the West colonnades.

Can I bring my own mobility scooter or can mobility scooters be provided?

Mobility scooters will not be available at Christmas at Blenheim. You are therefore welcome to bring your own.

Can I bring a carer?

Disabled ticket holders are entitled to one free carer ticket for an essential carer / companion. Free carer tickets need to be booked in advance.

I have booked for the wrong day - can I transfer over to another day?

No, we are unable to offer exchanges or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.

I have lost my ticket, what can I do?

If your tickets are lost or if you require your E-Tickets to be re-sent to you, please contact SEE Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.

Illuminated Trail

What is the Illuminated Trail?

An illuminated trail through festive gardens.

It's the most wonderful time of the year as treetops glisten and the Great Lake and the Cascade of Blenheim Palace shimmer and sparkle. There's something for everyone as the one mile glittering path winds its way through the world-famous Parkland in a magical after dark experience.

You'll notice all-new installations this year too. From Sky-Lights, an aerial light show filling the sky with dancing bands of colour, to the dynamic waterfall at The Cascade. From the mesmerising and immersive ribbons of light at Vines to a more reflective place where, beneath the branches of sprawling trees, the flowers softly glow at Snowdrop Walk.

To those who have been before, rest assured. The towering Tunnel of Light will once again twinkle with over 100,000 pea-lights, the bouncing lines of light in the woodland Laser Garden and the flickering flames of the scented Fire Garden all return. Christmas at Blenheim Palace wouldn't be complete without the Water Terrace Finale as jumping beams of light dance across the historic façade to much-loved Christmas classics.

Have a holly, jolly Christmas and complete your walk under the stars with spiced cider, mulled wine or hot chocolate*. Gather around the fire-pit with family and friends to toast marshmallows* and end the evening browsing the well-stocked gift shop in the East Courtyard. Why not pick up some treats for the journey home.

For the young ones in all of us there's a Victorian carousel*, helter-skelter* and other family rides* and don't forget to look out for Father Christmas and his elves along the way.

What is the address of Blenheim Palace?

Address: Blenheim Palace, Oxford Road, Woodstock, OX20 1UL

Who is Christmas at Blenheim suitable for?

Christmas at Blenheim is suitable for all ages - to be enjoyed by everyone.

What are the dates and times for the Illuminated Trail?

Friday 22nd November - Sunday 24th November
Thursday 28th November - Sunday 1st December
Wednesday 4th December - Tuesday 24th December
Thursday 26th December - Wednesday 1st January
4:20pm*, 4:40pm, 5:00pm, 5:30pm, 6:00pm, 6:30pm, 7:00pm, 7:20pm*, 7:40pm,* 8:00pm*
*Not available for every date.

Are dogs permitted?

Only guide dogs and registered assistance dogs are allowed on the Illuminated Trail or within Alice in the Palace. All dogs are allowed access to the Christmas Markets in the great courtyard but no further.

What should I wear?

The Illuminated Trail and Christmas Market take place outdoors and you may need to queue outdoors for Alice in the Palace on busy days. Please ensure you have sufficient warm and waterproof clothing. Visitors are strongly advised to wear sturdy shoes as the trail takes place on natural paths covering areas of uneven ground and variable terrain.

Are there toilets on the trail?

There are toilets at the beginning of the trail and half way along the trail. There are accessible toilets at these locations too.

Is the Trail dark or covered?

In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary.

The trail is not covered and all visitors are reminded that this is an outdoor event and the weather may be inclement. Please wear appropriate outdoor clothing and footwear.

Can I take photographs?

We encourage you to take photographs and to share these on Twitter, Facebook or Instagram using the hashtag #ChristmasAtBlenheimPalace. You can also follow the developments across our Christmas Trails via ?My Christmas Trails' on Facebook. Please note that the use of tripods is not allowed where the pathways are narrow.

How long is the trail?

The trail is approximately 1 mile long. We recommend that that you allow approximately 1.5 hours to explore and enjoy all aspects of the trail.

Should I arrive in advance of my visit time?

We advise that you arrive 15 minutes before your chosen trail start time.

Can we meet Father Christmas?

At this time of year, Father Christmas is very busy and will not have time to meet children individually. Be sure to catch a glimpse of Father Christmas along the trail!

Will there be strobe lighting?

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them. However, these will not be strobe lighting. We have worked along guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

Can I use my Tesco Vouchers to buy tickets for Christmas at Blenheim Palace?

Tesco Vouchers cannot be used in conjunction with the Christmas at Blenheim Palace event taking place between 22nd November 2019 and 5th January 2020 inclusive.

When do tickets go on sale?

Friday 7th June 2019.

Where can I buy tickets for Christmas at Blenheim from?

You can buy tickets for Christmas at Blenheim online here or by the telephone on 0844 995 1361 (calls cost £0.07 per minute plus your network access charge).

Do I have to book in advance / can I book on the day?

We recommend that you book early. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out fast.

What is a combined ticket?

A combined ticket includes entry to the Illuminated Trail and Alice in the Palace.

What are the prices for the Illuminated Trail?

OFF-PEAK

Adult - Advance £18.00 - On The Day £20.00
Child (5-16 years) - Advance £12.50 - On The Day £14.50
Family (2 adults & 2 children) - Advance £58.00 - On The Day £66.00

PEAK

Adult - Advance £20.00 - On The Day £22.00
Child (5-16 years) - Advance £14.50 - On The Day £16.50
Family (2 adults & 2 children) - Advance £66.00 - On The Day £74.00

Children under 5 and carers go free for the Illuminated Trail and Alice in the Palace.

Blenheim Palace Annual Pass holders receive £1.00 off their Trail tickets (tickets must be accompanied by a valid annual pass).

All orders are subject to a single transaction charge. For tickets booked via SEE Tickets: £2.00 per transaction for print at home tickets and £2.50 for tickets sent by Standard Delivery post.

How can I organise a group for the Illuminated Trail and is there a group rate?

If you wish to make a group booking for 15 or more people for the Illuminated Trail, please contact SEE Groups on 0844 412 4650 (calls cost £0.07 per minute plus your network access charge).

Alternatively, you can email SEE Groups groups@seetickets.com

Group discounts are not available to book online.

Can I buy tickets at the venue?

There will be an on-site box office from Friday 22nd November which is located in the East Courtyard. You will be able to purchase tickets for Alice in the Palace, the Illuminated Trail or combined tickets pending availability.

How/when will I receive my tickets?

Your delivery options are either E-Tickets (print-at-home) or Standard Delivery. If you choose the E-Ticket option, your tickets will be attached to your confirmation email. If you choose the Standard Delivery option, your tickets should be with you a week prior to the event.

I chose Standard Delivery when purchasing my tickets but have not received my tickets in the post.

Your tickets should arrive no later than a week prior to your visit. If you have not received your tickets a week prior to the event please contact SEE Tickets on: 0844 995 1361 (calls cost £0.07 per minute plus your network access charge). Alternatively, you can contact the SEE Customer Service team here. You will need to have your Reference Number at hand.

If I am delayed and miss my slot, can I join a later slot?

We will try to accommodate you on the next slot, subject to availability.

I am an Annual Pass Holder at Blenheim Palace, do I need to buy a ticket to see the Illuminated Trail?

Yes. As an Annual Pass Holder you will need to select your Illuminated Trail time slot here. Your valid Annual Pass gives you a £1.00 discount on your Illuminated Trail admission ticket.

How do I become an Annual Pass Holder?

To become an Annual Pass Holder, purchase a Palace ticket online and then choose to donate your Palace admission to Blenheim Palace Heritage Foundation at the end of the booking process.

Where do I collect my Annual Pass?

You can collect your Annual Pass from the Annual Pass Kiosk in the East Courtyard between 09:30am until 7pm.

What benefits will Annual Pass holders receive at Christmas at Blenheim?

Annual Pass holders will benefit from free entry to Alice in the Palace before 16:00 subject to availability. A ticket for free entry MUST be booked online in advance and one valid Annual Pass Photocard or Annual Pass collection voucher must be shown on arrival for each ticket - failure to do so will result in a full price charge on the day or refusal of entry. A photo-card annual pass will be required to access the Palace. The Annual Pass kiosk will be open from 10am until 7pm each day to exchange collection vouchers for photo-cards before accessing the Palace.

How much does it cost to park for Christmas at Blenheim?

• £10.00 per car at Blenheim Palace*
• £10.00 for Blue Badge holders at Blenheim Palace*
• £7.00 for Park & Ride
* Parking fees apply after 12 noon.

Do I have to purchase parking in advance?

Yes, all parking is limited and a parking space MUST be purchased in advance either online at: here or by calling SEE Tickets on: 0844 995 1361 (Calls cost £0.07 per minute plus your network access charge). A transaction fee will apply if car parking is booked separately.

If you have not purchased reserved parking with your ticket, local parking is otherwise limited and fly parking will not be permitted. There will be limited on-the-night parking available at the Park & Ride Car Park, however this cannot be guaranteed.

Where is the Park & Ride?

The Park & Ride is located adjacent to Oxford Airport - a five minute journey from Blenheim Palace. The postcode is OX20 1QF. There is no extra charge for the bus ride.

Is there a bus or coach service to and from Blenheim Palace?

There is a regular bus service from Oxford and Oxford Parkway train station. For timetables and tickets, please visit www.stagecoachbus.com or www.oxfordbus.co.uk

There are regular coach services running from London Victoria Coach station to Gloucester Green in Oxford. You can check price and times by visiting www.oxfordtube.com

How can I travel to Blenheim Palace by train?

The nearest train station is Oxford Parkway. Please check train schedules carefully to ensure you leave adequate time to travel from the station to Blenheim Palace and for your return. For timetables and tickets visit www.gwr.com or www.chilternrailways.co.uk. The journey from Oxford Parkway train station to Blenheim Palace takes approximately 15 minutes, though may take longer during rush hour or busy periods.

Can I purchase food and drink on site?

A wide range of seasonal food and drink will be available to purchase in the East Courtyard, the Christmas Markets and along the trail, including mulled wine and mince pies.

Is there a restaurant at Blenheim Palace?

Afternoon Tea and a Two Course Festive Dinner in The Orangery are available to book in advance, here. If you have any dietary requirements, please email Blenheim.sales@searcys.co.uk

Is there a gift shop?

Blenheim Palace has a well-stocked gift shop which is open until 10:30pm on nights the trail is open.

How much are Ride Tokens?

Ride Token Vouchers can be purchased in advance for £10.00 here (in exchange for 5 x Ride Tokens on site). Alternatively, Ride Token Vouchers can be purchased on the night.

What rides are available and are there height or age restrictions?

There will be 4 traditional vintage fairground rides for young children to enjoy. Adults are welcome on the carousel and helter skelter.

Is the Trail suitable for wheelchair users?

Christmas at Blenheim Palace is an event presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will on occasion cover some difficult terrain with a number of varying gradients. These areas can be particularly challenging during inclement weather. In these circumstances there will be additional steward support available for assistance.

Can I bring my own mobility scooter or can mobility scooters be provided?

Mobility scooters will not be available at Christmas at Blenheim. You are therefore welcome to bring your own at your own risk, but please be aware that the paths are uneven in places and not all areas of the trail are accessible in a mobility scooter. Where scooters are not able to access a part of the trail an alternative route is provided.

Can I bring a carer?

Disabled ticket holders are entitled to one free carer ticket as an essential carer / companion.

What will happen if the weather is bad? Will the Trail be cancelled?

If the weather presents a hazard and a risk to safety, any decision to cancel the event will be taken at 2pm on the day of the event. If you booked your ticket online or by telephone via SEE Tickets, you will be notified by email and text message and you will be informed of the re-booking process. We advise you to check our website for the latest updates here.

If I am unable to attend a different day, can I get a refund?

If the event is cancelled due to weather and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the event date. We can also offer tickets for the following year.

I have booked for the wrong day - can I transfer over to another day?

No, we are unable to offer exchanged or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.

I have lost my ticket, what can I do?

If your tickets are lost or if you require your E-Tickets to be re-sent to you, please contact SEE Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.

Light Pollution

The trail will be architecturally lit by experienced lighting designers who have developed sensitive ways of working in heritage and landscape settings.

Responding to the natural darkness of sites is key to the success of these events. The best visual work is sensitive to light ?competition? and the brightness of one light source relative to another. We therefore take advantage of the environmental darkness to reduce the overall brightness of our lighting interventions, and allow ample space within our audience experiences for people's eyes to attune to the darkness, then to allow them to appreciate the sights and sounds of the natural environment as a contrast to, and context, for our artistic efforts. We try to avoid continuous lighting of trails and paths, and will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Noise Pollution

Sound installations are created to provide atmosphere and a sense of feeling for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.

Fuel Usage

Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate.

Is this event sustainable?

Consideration for the event's sustainability has been built into the planning process for the delivery of this event, the end result of which we hope will be to inspire and engage new and existing visitors.

The trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.

Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.

Culture Creative's design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts

Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.

Care is also taken to ensure that we are considerate of our neighbours who live in the roads adjacent to the venue.