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Palace FAQs Illuminated Trail FAQs
 
The story of The Nutcracker FAQs
 

What is the story of The Nutcracker?

New for 2021, explore the Palace rooms, each one exquisitely transformed and filled with hidden surprises – from the toymaker’s workshop on a frosty Christmas Eve; through the glistening Land of Snow and onto the candy-cane Kingdom of Sweets adorned with the sweetest of treats and larger-than-life gingerbread men. It’s a fairy-tale world where nothing is quite as it seems, from a dashing Nutcracker Prince and an army of mice to a Sugar Plum Fairy and a music box with a difference. This fantastical winter wonderland is where the magic really begins….

What are the dates and times for the story of The Nutcracker?

Friday 19th November - Friday 24th December
Sunday 26th December - Sunday 2nd January

10:00am - 7:00pm in 15 minute increments. 

7:15pm, 7:30pm, 7:45pm and 8:00pm not available for every date.

What is the address of Blenheim Palace?

Address: Blenheim Palace, Oxford Road, Woodstock, OX20 1UL

Whom is Christmas at Blenheim Palace suitable for?

Christmas at Blenheim Palace is suitable for all ages - to be enjoyed by everyone.

Are dogs allowed within the Palace?

Only guide dogs and registered assistance dogs are allowed within the Palace or on the Illumianted Trail.

If I am delayed and miss my story of The Nutcracker entry time slot, can I join at a later time?

We will try and accommodate you into the Palace on the next available slot, subject to availability.

How long will it take to walk through the Palace?

We recommend to allow approximately one hour for the experience.

What should I wear?

The Illuminated Trail takes place outdoors and you may need to queue outdoors for the story of The Nutcracker on busy days. Please ensure you have sufficient warm and waterproof clothing. Visitors are strongly advised to wear sturdy shoes as the Illuminated Trail takes place on natural paths covering areas of uneven ground and variable terrain.

Can I bring food or drink into the Palace?

Food and drink is strictly prohibited within the Palace.

Can I take photographs?

We encourage you to take photographs and to share these on Twitter, Facebook or Instagram using the hashtag #ChristmasAtBlenheimPalace. You can also follow the developments accross our Christmas Trails via 'My Christmas Trails' on Facebook.

Can I bring my drone?

Drones are not permitted.

When do tickets for Christmas at Blenheim Palace go on sale?

General on sale for Christmas at Blenheim Palace is Friday 12th March 2021.

Where can I buy tickets to Christmas at Blenheim Palace from?

You can buy tickets for Christmas at Blenheim Palace online here 

Do I have to book in advance?

We recommend that you book early. Each time entry has a limited capacity and the early evening and weekend slots are likely to sell out quickly.

What are the prices for the story of The Nutcracker?

       ADVANCE                                                                         ON THE DAY

Adult Palace Entry Only
£29.50
£31.50
Adult Palace Entry & A Parking Space
£29.50
£31.50
Adult Palace Entry & A Blue Badge Parking Space
£29.50
£31.50
Child (3-16) Palace Entry Only
£16.50
£18.50
Infant (0-2) Palace Entry Only
£0.00
£0.00
Family* Palace Entry Only
£75.00
£83.00
Family* Palace Entry & A Parking Space
£75.00
£83.00
Family* Palace Entry & A Blue Badge Parking Space
£75.00
£83.00
Carer Palace Entry Only
£0.00
£0.00
Carer Palace Entry & A Parking Space
£10.00
£12.00
Carer Palace Entry & A Blue Badge Parking Space
£10.00
£12.00

*Family consists of 2 adult and 2 children (aged 3-16 years). Infants and carers go free or charge but must be booked in advance.

Under 16's must be accompanied by a parent/guardian (18+). Entry may be refused without valid proof of age.

On the day tickets will not be available this year. We strongly recommend booking in advance to avoid disappointment.

All orders are subject to a single transaction charge; £2.00 per transaction for E-Tickets.

What is a combined ticket?

A combined ticket includes entry to the story of The Nutcracker and the Illuminated Trail.

How can I organise a group for Christmas at Blenheim Palace and is there a group rate?

If you wish to make a group booking for 15 or more people for the Palace, please email See Tickets Groups: groups@seetickets.com

Group discounts are not available to book online.

All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between time of booking and day of visit.

How/when will I receive my tickets?

Your E-Tickets will be attached to your confirmation email.

I bought tickets but have not received a confirmation email. What should I do?

Please check your Junk/Spam folders as sometimes the confirmation email falls into these folders. If you still have not receied your confirmation email, please visit the Customer Service at the top of the booking process and undernath "Forgotten your details?" you can type in the email address you used to book your tickets with. This will re-send your email confirmation to you and your E-Tickets.

How much does it cost to park for Christmas at Blenheim Palace?

£10.00 per car at Blenheim Palace*

£10.00 for Blue Badge holders

* Parking fees apply after 10am

Do I have to purchase parking in advance?

Yes, all parking is limited and a parking space MUST be purchased in advance online. A transaction fee will apply if car parking is booked separately.

If you have not purchased parking with your ticket, local parking is otherwise limited and fly parking will not be permitted. There will be limited on-the-night parking available at the car park however this cannot be guaranteed.

I forgot to purchase parking. What should I do?

If you require additional parking spaces after your initial order has been made, please click here and scroll down to "To add to an existing order". A transaction fee will apply if car parking is booked separately.

If you have not purchased reserved parking with your ticket, local parking is otherwise limited and fly parking will not be permitted. There will be limited on-the-night parking available, however this cannot be guaranteed.

Is there a bus or coach service to and from Blenheim Palace?

There is a regular bus service from Oxford and Oxford Parkway train station. For timetables and tickets, please visit www.stagecoachbus.com or www.oxfordbus.co.uk

There are regular coach services running from London Victoria Coach station to Gloucester Green in Oxford. You can check prices and times by visiting www.oxfordtube.com

How can I travel to Blenheim Palace by train?

The nearest train station is Oxford Parkway. Please check train schedules carefully to ensure you leave adequate time to travel from the station to Blenheim Palace nd for your return. For timetales and tickets, please visit www.gwr.com or www.chilternrailways.co.uk. The journey from Oxford Parkway train station to Blenheim Palace takes appoximately 15 minutes, thugh may take longer during rush hour or busy periods.

I am an Annual Pass Holder at Blenheim Palace, do I need to book a ticket for the story of The Nutcracker?

Yes. As an Annual Pass Holder, you will need to book your time slot for the story of The Nutcracker in the Palace. Your valid Annual Pass gives you free entry to the story of The Nutcracker in the Palace before 4pm.

How do I become an Annual Pass Holder?

To become an Annual Pass Holder, purchase a Palace ticket online and then choose to donate your Palace admission to Blenheim Palace Heritage Foundation at the end of the booking process.

Where do I collect my Annual Pass?

You can collect your Annual Pass from the Welcome Kiosk at the Flagstaff Gate between 09:30am until 7:00pm.

What benefits will Annual Pass Holders receive at Christmas at Blenheim Palace?

Annual Pass Holders will benefit from free entry into the story of The Nutcracker before 4pm subject to availability. A ticket for free entry MUST be booked online in advance and one valid Annual Pass Photocard or Annual Pass collection voucher must be shown on arrival for each ticket - failure to do so will reuslt in a full price charge on the day or refusal of entry. A Photo Card Annual Pass will be required to access the Palace. The Welcome Kiosk will be open from 09:30am until 7:00pm each day to exchange collection vouchers for photo cards before accessing the Palace.

Annual Pass Holder discounts do not apply on Sat 11 & Sun Dec and Sat 18 & Sun 19 Dec.

Is the Palace suitable for wheelchair users?

Inside the Palace the State Rooms are all on one level and accessible for wheelchair users.

Is there a lift or ramp within the Palace?

There is a ramp and a lift to get into the Palace for wheelchair users. The Palace lift is situated in the Great Courtyard towards the West colonnades.

Can I bring my own mobility scooter or can mobility scooters be provided?

Mobility scooters will not be available at Christmas at Blenheim Palace. You are therefore welcome to bring your own.

I need more than one carer, what should I do?

Disabled ticket holders are entitled to one free carer ticket for an essential carer / companion. This should be booked via See Tickets at the same time as purchasing all other tickets and parking spaces.

Is there a quiet access session?

These sessions are for adults and young people who would love to experience Christmas at Blenheim Palace without the usual high volumes of people. The sessions will begin before the Palace opens to the public. For Christmas at Blenheim Palace 2021, these sessions will be held on Tuesday 14th December and Monday 27th December.

The capacity of these sessions will be limited to ensure that the Palace remains less crowded and more relaxed.

To book these sessions please use this link

How do I book Afternoon Tea?

If you have already purchased your admission tickets without Afternoon Tea and would like to add Afternoon Tea, please visit here

If you have not booked your admission tickets yet, once you select your tickets, you will then be presented with the Afternoon Tea page to add Afternoon Tea onto your order.

Can I purchase food and drink on site?

At present, this area is under review. More information regarding catering will follow shortly.

Is there a gift shop?

Blenheim Palace has a well-stocked gift shop which is open until 10:30pm on nights the trail is open.

How much are Ride Tokens?

Ride Token Vouchers can be purchased in advance for £10.00, in exchange for 5 x Ride Tokens on site. Alternatively, Ride Token Vouchers can be purchased on the night.

What happens if the Palace is cancelled?

If we are forced to cancel the Palace due to unforseen circumstances, please note that the decision to cancel will be taken as early as 08:30am on the day.  You will be notified by email and text message and See Tickets will contact customers to outline the options available to them. We advise you to check our website for the latest updates here.

If I am unable to attend a different day, can I get a refund?

If the Palace is cancelled due to weather and ticket holders are not able to attend, an alternative night will be offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the Palace date. We can also offer a voucher for the following year.

I have booked for the wrong day, can I transfer over to another day?

No, we are unable to offer exchanges or refunds once tickets have been purchased. Is it noted on the website and at the point of booking that you need to make sure that you have chosen the right date and timeslot at the time of making your booking.

I have lost my ticket, what can I do?

If you require your E-Tickets to be re-sent to you, please visit the Customer Service tab on the booking process and underneath, "Forgotten your details?" you can enter the email address you used to book with. This will re-send your E-Tickets and email confirmation to you.